​ 🚚 SD : Customer-Material Info Record [3/5]

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How can you ensure that each order is processed according to the specific needs of the customer? The Customer-Material Info Record in SAP SD provides you with the keys to customize your transactions and improve process accuracy.  

The Customer-Material Info Record in SAP SD is one of the essential tools for this customization. It allows you to configure specific information for the relationship between a customer and a product, ensuring that each order reflects the desired conditions accurately.

Instead of relying solely on the standard data from the Customer Master or Material Master, you will learn how to fine-tune processes by defining specific parameters. This customization is not only an asset for businesses, but it will also help you understand how SAP SD enables the creation of tailored solutions for each situation.

Unlike the standardized data in the Customer Master and Material Master, which apply to all customers or materials, the Customer-Material Info Record specifically targets the relationship between a customer and a particular material.

For example :

• Customer Master : Contains general information about the customer, applicable to all transactions. ​
  
• Material Master : Contains general information about a product, applicable to all customers. ​
  
• Customer-Material Info Record : Allows you to adjust this information for a specific combination of customer and product, ensuring that each transaction reflects the negotiated specific conditions. ​
  

  To put what you have learned into practice, you will now create a Customer-Material Info Record for a specific customer of Glass+. You will configure the system to recognize the customer-specific material number and automatically apply the special conditions when creating orders.

And what if we now go and check in the system how our Customer-Material Info Record is behaving?

The Customer-Material Info Record is a key tool in SAP SD for managing customized transactions and effectively meeting the specific needs of customers. By associating customer-specific material numbers with those of Glass+, you not only simplify the ordering process but also ensure that all negotiated conditions, such as customer information and delivery locations, are automatically and accurately applied.  

However, the Customer-Material Info Record is just one aspect of transaction customization in SAP SD. Another crucial element is price management, which allows for defining specific rates, discounts, and other financial conditions for each customer or customer group. In the next chapter, we will explore the Pricing Conditions system in SAP SD in detail. You will learn how to configure and manage prices, surcharges, and discounts to ensure that each transaction is not only accurate but also optimized to maximize profitability.